Improving one of the e-services offered by the municipality of Uppsala

The municipalities of Sweden are offering an increased amount of e-services to their population. The ambition of the municipalities is to offer a wide range of e-services and at the same time have good quality. One of the municipalities is Uppsala Kommun and one of the services they are offering is a school choice e-service called eBarnUngdom. The e-service is currently used for a few types of schools but the municipality has the ambition to increase the amount of e-services of this kind. The purpose of this thesis is to investigate the e-service and come up with improvement suggestions by rethinking the underlying concept as well as coming up with a more fitting concept using the method concept design. The chosen concept for the e-service was a Web Portal which was illustrated with a low fidelity prototype. The conclusion of this thesis concludes that concept design can be used to come up with suggestions to improve a currently existing e-service. Some of the improvements might not be directly applicable but they can be used as an idea bank for future improvements.